Merchants' Credit Guide Company is committed to serving the debt resolution needs of individuals and businesses. We have conducted our business over the past 120 years striving to achieve the highest standards of conduct, guided by the following values:


We strive to act in a courteous and honest manner, at all times, to engender trust in our clients' consumers so we can try to help them understand and resolve their debt. We will safeguard the confidentiality of consumer information and try never to engage in any communication or activity that misrepresents our purpose.


We realize that people often have unforeseen circumstances that prevent them from meeting obligations, or that certain debts have merely been overlooked. We strive to be fair with consumers in the investigation and resolution of their outstanding commitments.


Above all, we strive to treat all people with respect, conducting our collections with the highest levels of professionalism and integrity. We respect and strive to adhere to all Federal and applicable laws in the business in which we are engaged.

Code of Ethics

Merchants' Credit Guide Company, as a member of ACA International, the Association of Credit and Collection Professionals, also agrees to follow the ACA Code of Ethics.